The toll period began in July 2018, a month after FCA proposed the idea of creating its own prisoner, according to documents submitted to the U.S. Securities and Exchange Commission. As part of a toll agreement, companies set the statute of limitations when negotiating certain conditions over a period of time. Laurie Kight, senior vice president of communications at Santander Consumer USA, said the toll agreement “prevented the parties from communicating under the existing contract, while we have had ongoing discussions to find a mutually beneficial way forward.” Please contact our customer service with Santander Consumer Finance on 0800 085 1759 within 14 days of receiving a copy of your contract to let them know that you intend to terminate your contract. You will then have to confirm this in writing by sending a letter signed with your name, address and contract number: the status of the 2013 financing agreement was called into question in June 2018, when the then CEO, Sergio Marchionne, announced to investors that FCA would launch its own interception either by buyout or by the creation of a financial company. If you have a regulated agreement, your settlement number will be calculated in accordance with the Consumer Credit Act (Early Settlement) Regulations 2004. We`ve created a 1-page document to help you understand how we calculate billing figures, you can download a copy here. If you have an agreement on the PCP (Personal Contract Purchase), we will give you a complete response as soon as possible and no later than 8 weeks after receiving your claim. If we do not resolve your complaint within 8 weeks, we will notify you of an update and how you can forward your complaint to the Financial Ombudsman if you wish. If you have any questions about your complaint, you can contact our claims team on 0800 085 2050. If your vehicle is stolen, you must continue your monthly payments until your insurance has settled the matter.

If you have informed us that your vehicle has been stolen but will be recovered and returned later, please receive a letter from your insurance company to confirm it. If your vehicle is not refunded, your account must be fully settled as soon as insurance has been paid. In certain circumstances, z.B. If you want to sell your vehicle, you may need to prove that we no longer have any financial interest in your vehicle. We can provide this information via our online service – click here and follow the instructions. You have listed three options for final payment on your PCP (Personal Contract Purchase) (PCP) contract that are listed below. No, this is only possible in exceptional circumstances. Talk to a member of our customer service team if you would like to discuss this further.

Please note that contractual transfers are subject to an account management fee. If you wish to voluntarily terminate your contract, you can inform us by email. Please send your email to and provide your full name, contract number and phone numbers. Under the Consumer Credit Act 1974, you have certain termination rights. For more information on these rights, visit page 1 of your agreement, “Cancel: Your Rights” or follow this link for more information on this option. Please note that these fees do not apply if you have a fixed amount loan contract.



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